FAQ

WHAT HAPPENS AFTER PLACING AN ORDER?

After placing your order, you will receive an email confirmation. Once your item has shipped, you will receive a second email with tracking information. You can also log into your account at any time to view the progress of your order.

If you have additional questions, please email customerservice@leoandmila.com.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We do our best to keep all of our items in stock, Our designs it can take 3-6 days for your order to ship. Orders placed after 9:30 am pst will be processed the following business day. Orders placed after 9:30 am pst on Friday will be processed the following Monday.

Arrival times depend on your chosen shipping method. You can also email customerservice@leoandmila.com to confirm that the item you wish to purchase is in stock. If you have ordered a piece that is delayed or unavailable, we will notify you via telephone or e-mail.

WHAT ARE YOUR DOMESTIC SHIPPING POLICIES?

We ship all of our domestic orders insured via UPS. Fees are based upon your location and chosen delivery method, which will be calculated in real time during checkout.

DO YOU SHIP INTERNATIONALLY?

We welcome international orders. Select the international shipping option during checkout and your package will be sent via UPS. Delivery can take 6 – 10 business days.

HOW DOES THE JEWELRY COME PACKAGED?

All of our pieces ship out of our studio in our signature Leo&Mila gift boxes.

CAN I CUSTOMIZE MY LETTER PLACEMENT?

Unfortunately, we are not able to alter the set placement of our letters. The necklace is specifically designed to be asymmetrical yet balanced, and therefore any variation of this leads to it laying incorrectly when worn.

HOW DO I CARE FOR MY JEWELRY?

Our jewelry is meant to be lived in and loved. Our 18k gold plated jewelry can be worn in the shower, pool and while working out. We suggest removing your jewelry when there is a risk of it being pulled. Here’s how to make your special piece feel new again:

Sterling silver naturally oxidizes over time, which may lead to slight discoloration of the metal. Restore shine by cleaning your jewelry with a polishing cloth or jewelry cleaner.